Shopping Basket

 x 

Cart empty


Log In

Find Us Elsewhere

SSL

Forum Search

Keyword

GoogleBaseeXML - Product Options - Use Identifier Exists Tag

  • 4FootyFans
  • 4FootyFans's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
More
5 months 2 weeks ago #3965 by 4FootyFans
4FootyFans created the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
Hi

For personalised/unique products which have no gtin, should this be set to Yes, or No?

The tooltip says: Yes, but since there is no identifier, should it not be: No?

For such products, we need to remove the attribute for MPN and set identifier_​exists to no
(FALSE). We must use the identifier_exists attribute to indicate that unique product identifiers aren’t available for those products.

I would appreciate your assistance in respect of the required settings and do we need to submit these products in a separate feed?

TIA

Please Log in or Create an account to join the conversation.

More
5 months 2 weeks ago #3966 by boggler
boggler replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
It should be set to yes. If you do this, then when the product has no identifiers (gtin, mpn) the feed will send the tag 'identifier_exists' with the value of FALSE, which is what you want.

If you set the option to no (the default), when the product has no identifiers, the feed just does nothing special, it just creates the feed item without the identifiers.

There is some logic to it being set up this way. If you submit a feed to Google and you just forgot to add the gtin and mps for some items, you actually want Google to spot the error and give you an error message, so that you are reminded to add the identifiers. It is always better to add the identifiers if they do exist.

It should be a concious choice to use the identifier_exists tag, the feed should not just silently do this for you, which is why the option (yes) has to be actively set.

But I accept your point that it can be a bit confusing.

Please Log in or Create an account to join the conversation.

  • 4FootyFans
  • 4FootyFans's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
More
5 months 2 weeks ago #3967 by 4FootyFans
4FootyFans replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
I understand, I think!

The autistic (high-functioning) me struggles with "normal" folk's logic, at the best of times.

So, this logic causes quite a head spin.

Thanks, as ever.

Please Log in or Create an account to join the conversation.

  • 4FootyFans
  • 4FootyFans's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
More
2 months 3 weeks ago #4092 by 4FootyFans
4FootyFans replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
Hi

This issue still persists, with Google Disapproving over 400 of our personalised products.

They claim:

"Item requires a GTIN"

The product is 'standard' up to the point of personalisation (name, age, shirt number, message...etc), at which point it becomes unique.

So, with Use Identifier Exists Tag already set to Yes, is there a component way to resolve this?

TIA

Please Log in or Create an account to join the conversation.

  • 4FootyFans
  • 4FootyFans's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
More
2 months 3 weeks ago - 2 months 3 weeks ago #4093 by 4FootyFans
4FootyFans replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
Screenshot of an example attached
Attachments:
Last Edit: 2 months 3 weeks ago by 4FootyFans.

Please Log in or Create an account to join the conversation.

More
2 months 3 weeks ago #4096 by boggler
boggler replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
I think that your problem is probably happening because sometimes the gtin is a required attribute, it depends what category the product is in. When it is required then using the identifier_exists tag is not sufficient. You can see a summary of the attributes here, it makes it clear when it is required. support.google.com/merchants/answer/7052...43151-757669613&rd=1

You can try moving the products to a different category, it might be that there is a different one that is more appropriate if these are unique items. However I suggest that you try contacting Google about this, it might be possible to get them to reconsider the rejection.

This is a matter of Google's policies, there is no change to the feed that we could make that would make any difference to this.

Please Log in or Create an account to join the conversation.

  • 4FootyFans
  • 4FootyFans's Avatar Topic Author
  • Offline
  • Senior Boarder
  • Senior Boarder
More
2 months 3 weeks ago - 2 months 3 weeks ago #4097 by 4FootyFans
4FootyFans replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
Thanks, I assumed the route was to contact Google but wanted to be certain there is no less arduous solution.

We even have some watches disapproved, thanks to Google deeming them to be weapons!

Time bombs?
Last Edit: 2 months 3 weeks ago by 4FootyFans.

Please Log in or Create an account to join the conversation.

More
2 months 3 weeks ago #4098 by boggler
boggler replied the topic: GoogleBaseeXML - Product Options - Use Identifier Exists Tag
It's probably an algorithmn. When you do actual manage to contact a human I think they are usually quite helpful so there ought to be a solution, just not an automatic one.

Please Log in or Create an account to join the conversation.

Moderators: boggler
Time to create page: 0.211 seconds