If you download a script from us, you will have the right to use the script as many times as you wish to create websites for either business or personal use.
All our Joomla extensions are licensed under the GPL. You can find out more about the GPL here.
If you are in any doubt, you should contact us to ask.
In order to download a product you will need to register with us - it will only take a moment - then go through check-out. If you are downloading a free product you will not be charged for downloading the product, but it is one of the conditions that we ask that you say who you are. We have put a lot work into creating these scripts, and we do not think that this is much to ask in return. We will not share your details with anyone else. However if you feel strongly that this is an imposition then you can of course give false details.
If you are purchasing a script you will need to go through check-out and make a payment. As soon as your payment has been processed you can download your order. In the case of on-line payments this can begin immediately.
We will consider requests for a refund sympathetically, but we cannot guarantee a refund unless there is clearly a problem with the item, which cannot be put right quickly and efficiently by us. You will need to actually demonstrate to us that the product does not work, and that it cannot be fixed before we can issue a refund.
To obtain a refund, you must first contact customer support, stating clearly the nature of the problem, plus please remember to give us your name and the order number. We will then attempt to fix the problem, for which we will require some basic information about your site, including the URL, the version of Joomla that you are using, the version of PHP that your site uses, and other relevant information. We will require your co-operation in this. If the problem cannot then be fixed in a timely manner ( a few days) we will issue a refund.
We need to adopt this policy for our own protection. Due to the nature of the product, which is a software download, it cannot be returned. Therefore it is not sufficient for you to simply tell us that you don't like it, or it was not what you wanted. We make a considerable effort to make sure that customers know what they are getting before they purchase, and if you have any questions then you are welcome to contact us. If the product won't do what you want we will certainly tell you: we have no wish to mislead you into buying something that you don't want.
Please contact us for further details.
We offer free updates for a year for all our commercial extensions.
Recent customers can obtain an update simply by logging into their account, and viewing the order information, the download link will remain valid for a year.
Older customers may find that their download link has expired. In this case you can obtain a new one by emailing customer support. To obtain an update simply email us using the address that you used to place your order - we will normally be able to trace your order from that. If you are no longer using that email address then please send us some other proof of purchase such as a copy of the order notification emaill.
We will be updating all our extensions when Joomla 1.6 becomes available and will be offering upgrades to our existing customers - see http://www.spiralscripts.co.uk/Articles/updating-to-joomla-16-free-upgrades-for-our-customers.html